FAQ

General Questions

CBD, short for cannabidiol, is a natural compound found in the cannabis plant. It is known for its potential health benefits without the psychoactive effects commonly associated with marijuana.

Yes, CBD derived from hemp containing less than 0.3% THC is legal at the federal level in the United States. However, it's important to check the laws in your specific state or country.

CBD is believed to have various health benefits, including reducing anxiety, relieving pain, improving sleep, and alleviating symptoms of certain medical conditions.

CBD products come in various forms, such as oils, tinctures, edibles, and topicals. The method of consumption and dosage may vary depending on the product and your individual needs.

While CBD is generally well-tolerated, some people may experience side effects such as drowsiness, dry mouth, and changes in appetite. It's advisable to consult with a healthcare professional before using CBD products.

CBD products that contain trace amounts of THC may result in a positive drug test. It's recommended to use THC-free CBD products if you are concerned about drug testing.

To maintain the quality and potency of CBD products, store them in a cool, dry place away from direct sunlight and heat. Follow the storage instructions provided on the product packaging.

Shipping

We offer various shipping options through the United States Postal Service, including First-Class Package Service, Priority Mail, and Priority Mail Express. The shipping cost and delivery time may vary based on the selected option.

Shipping costs for CBD orders are calculated based on the weight of the package, the shipping method selected, and the destination of the delivery. You can estimate shipping costs during the checkout process.

Yes, all CBD orders shipped through the United States Postal Service come with tracking information. You will receive a tracking number via email once your order has been processed and shipped.

The estimated delivery time for CBD orders depends on the shipping option selected. First-Class Package Service typically takes 1-3 business days, while Priority Mail and Priority Mail Express offer faster delivery options.

At this time, we only offer shipping within the United States through the United States Postal Service. We do not currently provide international shipping for CBD products.

Yes, you can choose expedited shipping options such as Priority Mail or Priority Mail Express for faster delivery of your CBD order. Additional charges may apply for expedited shipping services.

If you encounter any shipping issues with your CBD order, such as delays or damages during transit, please contact our customer support team at sales@birchalaska.co. We will assist you in resolving any shipping-related concerns promptly.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

In Good Company